STORE & BRAND MANAGER PALMA (M/W/D)

CAJOY BOUTIQUE MALLORCA

CAJOY Jewellery is an Austrian jewellery brand based in Vienna. Since 2013, the company has designed and produced high-quality jewellery. The brand is available through its own boutiques, retail partners and international online shop.

For our franchise-operated boutique in Mallorca, we are looking for a brand-minded sales professional who will take full responsibility for the store while actively strengthening CAJOY's local presence and visibility across Mallorca.

YOUR MISSION: LEAD THE STORE WITH ENTREPRENEURIAL PASSION AND MAKE CAJOY VISIBLE AND TANGIBLE IN MALLORCA THROUGH EXCELLENT SALES, A STRONG BRAND PRESENCE AND EFFECTIVE LOCAL INITIATIVES.

YOUR ROLE

This position combines operational store management with local brand management. You will run day-to-day operations independently within agreed targets, standards and budgets, while working with the owner of CAJOY Mallorca and coordinating with CAJOY HQ to develop the brand's market presence across Mallorca.

You will lead the team, act as a host and active sales professional, and represent CAJOY locally. You will lead by example on the shop floor, build relevant networks and bring the brand to life for the Mallorcan market.

YOUR RESPONSIBILITIES

OPERATIONAL AND COMMERCIAL STORE MANAGEMENT

Independently organise all day-to-day operations, including opening and closing, till management, daily cash reconciliation and smooth workflows.
Manage agreed sales and performance targets using key metrics such as revenue, average transaction value, conversion and staffing levels.
Provide concise weekly reports to stakeholders and flag variances, issues and practical solutions at an early stage.

SALES, CUSTOMER EXPERIENCE AND LOYALTY

Provide proactive, style-conscious advice to international customers and ensure consistently personal premium service.
Handle complaints and special customer requests professionally within the agreed service-recovery and decision-making guidelines.
Build a loyal customer base and maintain relevant customer contacts; use feedback and sales data systematically to inform local initiatives.

TEAM LEADERSHIP AND STAFFING

Lead, motivate and develop the store team through clear goals, brief daily meetings, regular feedback and coaching on the shop floor.
Prepare efficient staff and holiday schedules, ensuring reliable coverage during peak trading hours, weekends and seasonal peaks.
Support the recruitment and onboarding of new employees and consistently uphold the agreed service and conduct standards.

STOCK, CASH HANDLING AND ADMINISTRATION

Take responsibility for goods receipt, inventory control, reordering, stocktakes and the careful handling of high-value products.
Ensure accurate cash handling, complete supporting documents and well-organised administrative processes.
Use the designated POS, inventory management, reporting and Office systems confidently.

LOCAL BRAND MANAGEMENT AND MARKETING

Ensure a consistent, high-quality brand presence in the store, customer communications and local touchpoints in line with the CAJOY Brand Guidelines.
Develop and manage a seasonal marketing and activation plan for Mallorca, including an activity calendar, budget proposals and clear sales targets.
Implement central campaigns locally and develop market-specific initiatives in coordination with the franchisor and franchisee.
Measure and report on activities using footfall, revenue, customer contacts, partnership results and other agreed KPIs.

PARTNERSHIPS, EVENTS AND LOCAL VISIBILITY

Build and maintain a relevant network of hotels, concierge teams, restaurants, wedding and event partners, lifestyle brands and local communities.
Plan, organise and follow up on store events, pop-ups, partnerships and sales promotions within the approved budget.
Identify local PR, influencer and content opportunities and coordinate their implementation with the relevant contacts.
Monitor the market, target groups and competitors, and recommend specific ways to strengthen the brand in Mallorca.

DECISION-MAKING AUTHORITY

You will make independent decisions on day-to-day operations and approved local initiatives. Strategic brand decisions and significant budget-related or employment matters will be agreed with the owners.

Independent decisions: daily organisation, staffing, allocation of tasks, customer solutions within the defined framework, product presentation, and the planning and implementation of approved local initiatives.
Decisions requiring consultation: recruitment and termination, material budget variances, new campaigns or brand partnerships, pricing and discounts outside the guidelines, contracts and major investments.

YOUR PROFILE

Several years of retail experience, ideally in jewellery, fashion, beauty, lifestyle or a comparable premium service environment.
Previous leadership experience and confidence in staff scheduling, target management and employee development.
Strong sales ability, a good sense of style and a genuine interest in personal customer service.
Practical experience in brand management, local marketing, events, partnerships or community building, together with a good understanding of audience-focused brand management.
An entrepreneurial mindset, commercial awareness and the willingness to take active ownership.
Fluent Spanish and English; German is a clear advantage for collaboration with Vienna.
A reliable, accurate and solution-focused approach, with the calmness and decisiveness required during busy periods.
Confidence with POS systems, inventory management, MS Office, CRM and digital communication tools; a good eye for content and social media is an advantage.
Flexibility to work Saturdays, during seasonal peaks and at special store events, as well as a valid right to work in Spain.

WHAT WE OFFER

A responsible key position with genuine scope to shape the store's development and local brand building.
An attractive workplace in Mallorca within an international, style-conscious environment.
A supportive, personally managed working environment with direct access to the owner and professional support from CAJOY.
Structured onboarding covering the brand, products, systems, sales standards and central marketing activities.
A gross annual salary starting at €42,000, with scope for a higher offer based on qualifications and experience, plus a performance-related component.

APPLICATION

Would you like to take entrepreneurial responsibility for a store while helping an international jewellery brand grow its visibility in Mallorca? We look forward to receiving your application, including your earliest start date and salary expectations.

Apply to: karriere@cajoy.com